Registration / log in problems
Uploading/editing movies
Creating/updating your profile & blogs
Using promotional codes
Billing questions
Technical questions
Video removal
Terms and Conditions
Registration / log in problems
Q: I am having trouble registering
A: Please email us at support@watchme.com stating the difficulty you are experiencing. We'll get back to you as quickly as possible with a solution.
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Q: I haven't received a confirmation email
A: Please check the junk/bulk/spam folder of your email program as
sometimes our emails are trapped by these filters as they
are incorrectly assumed to be junk mail. If you do find you
confirmation email in has been mis-directed please click the 'Mark as
safe' or 'Not spam' option in your email program and you shouldn't
experience any further problems receiving our emails.
If this does not apply, we ask that you please wait a while longer as sometimes emails can be held up by network congestion.
If you have still not received it after several hours you can contact us at support@watchme.com
and we'll re-send it. Please bear in mind however that your account
will be live as soon as you have registered and you do not have to
wait for the confirmation email to arrive - it is only sent for
your reference.
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Q: I can't log in but I am sure I am inputting the correct details
A: Sometimes people accidentally type an additional character such
as a coma in their email address or password when registering and as a
result will be unable to login. In this event you will need to email us
at support@watchme.com listing the correct details and we will check the records in our database and make amendments if necessary.
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Q: I have forgotten my password
A: To be reminded of your password, simply go to the log in page
and click the 'forgotten your password' link. You will then be taken to
a new screen where you will need to input the e-mail address you use to
log on to the site. Input this in the box as requested and click the
'Send me my password' button. Shortly afterwards you will receive an
email confirming your login details.
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Q: I have forgotten all my login details
A: If you can't remember the password or the email address you used to register please email us at support@watchme.com
giving as much information as possible (ie name, address, email
address, approximate date you registered, etc). We will then get back
to you as soon as possible with your account information.
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Uploading/editing movies
Q: I can't upload a video
A: To upload videos on Watchme.com you will first need to register or login
If you are already registered, please click here to login. If problems persist please consult our member's help area for additional advice.
If you are not yet a member, please click here to register - it's easy and should only take a minute or two.
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Q: I've uploaded a video but it still says 'Awaiting approval'
A: We check all videos before they go
live on the site to ensure the content doesn't breach any of our
Guidelines. We aim to approve videos as quickly as possible but
sometimes delays do occur if we are dealing with a high volume of new
uploads. Sometimes delays also occur if your videos can't be encoded by
our automated software and have to be encoded manually. The best way to
minimise potential delays is to
- Upload videos as WMVs as these tend to present minimal encoding challenges (AVIs and MPEGs tend to be the most problematic)
- Ensure that the text you input in the title/descriptions/ tags fields etc doesn't breach any of our Guidelines (please see FAQs
section for a full list). For example, many people use the tag
'squirting' but this is not something we allow therefore these videos
have to be carefully analysed to see if they do actually contain
squirting or if the TAG has been used simply to try to attract viewer
searches (which we obviously also discourage)..
- Check that the files you upload are functional and play from start to finish
If you think none of the above problems could apply and a long time has elapsed since your upload, please email us on
support@watchme.com and we'll investigate.
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A: There are various reasons why a video
would be rejected, the most likely being that it breaches one or more
of our Guidelines (please see our FAQs
section for a full list). If you have received an email telling
you your video has been rejected please login to you account, click the
'My account' link then the 'View/edit content' link. You will see a
list of all the videos you have uploaded and their status. If any
videos have been rejected there will be a rejection reason, for
example, the file could not be encoded. If possible, please rectify the
problem and re-submit the video for approval.
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Q: I've edited my video but now it's not showing on the site
A: In order to ensure no-one adds illegal
or innapropriate content we moderate all movie edits so, once edited,
your videos will go offline until we have approved them once again. We
apologise for any inconvenience this may cause but we need to ensure the
integrity of the information and content on the site. If you are
concerned about your videos being offline, for example if they are high
in our chart or you are sending traffic to them, please feel free to
email us and we can set a time for you to submit the changes and we'll
approve them straight away.
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Creating/updating your profile & blogs
Q: I've created a profile but it hasn't been approved yet
A: In order to ensure no-one adds illegal or innapropriate content
to the site we moderate all new profiles. We aim to approve profiles as
quickly as possible but sometimes delays do occur, for example if your
profile is added outside of normal business hours. Please be assured we
will get your profile live as soon as we can.
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Q: Why has my profile has been rejected?
A: Most likely because the text and/or pictures you input breached one of more of our Guidelines (please see our FAQs
section for a full list). As an example, if you use a picture of a
celebrity for your picture, we will be unable to approve your profile
as you will not have the copyright for that image.
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A: In order to ensure no-one adds illegal or innapropriate content we
moderate all profile edits so, once edited, your profile will go offline
until we have approved it once again. We apologise for any
inconvenience this may cause but we need to ensure the integrity of the
information and content on the site. If you are concerned about your profile being offline, for example if you
are sending traffic to it, please feel free to email us and we can
set a time for you to submit the changes and we'll approve them
straight away.
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Q: I've submitted a blog but it's not showing on the site yet
A: In order to ensure no-one adds
illegal or innapropriate content we
moderate all blogs before they go live on the site. We aim to
approve new/edited blogs as quickly as possible but sometimes delays
do occur, for example if you update outside of normal
business hours. Please be assured we will get your blog live as soon
as we can.
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Using promotional codes
Q: I have a promotional code, how do I use it?
A: New members – When you register on the site you
will be given the opportunity to input a promotional code (In Step 1,
after you input your personal details). If the promotional code is not
recognised by our system you will be alerted when you submit the page
– you can then choose whether to go back and try again or ignore
the code and proceed without it. If it is successful you will be
presented with the special offer package when you input your credit
card details in Step 2.
Existing members – If you have received a
promotional code you can input it when you purchase additional viewing
time. Just type the code into the promotional code box on the 'Add
funds' page and click the 'Redeem' button. If the code is recognised by
the system the special offer package will be displayed along with the
regular viewing packages.
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Q: My promotional code didn't work
A: Firstly, we ask that you double check you are typing the code
in correctly as some, for example, may be case sensitive. If it still
won't work there are several possibilities
- Some promotional codes have expiry dates so it is possible
the code you are trying to use is no longer in use. Please double check
the original offer you saw to confirm the details
- Most promotional codes can only be used once per member; if you have already used the code it will not work again
- Some promotional codes are intended for use when registering only so unfortunately will not work for existing members
- Sometimes codes are abused by fraudsters and we have to
withdraw them; if this is the case we will be happy to give you a
replacement
If you don't think any of the above apply then please email us at support@watchme.com
stating the promotional code and ideally where and when you saw it
advertised. We will then investigate and get back to you as soon as
possible.
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Billing questions
Q: I paid by SMS, where do I input the code?
A: Please login and check the Members' Help section - you'll find the link you need there
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Q: I paid by SMS but haven't received my code
A: Please contact us on support@watchme.com stating your login email address and your mobile number and we'll organise a replacement code for you.
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Q: I paid by SMS but the code doesn't work
A: Please contact us on support@watchme.com stating your login email address and your mobile number and we'll investigate.
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Q: My credit / debit card is being rejected
A: There are various reasons why this could be, we ask that you please check the following
- That
you are entering all the card information correctly including the
'Security Code' on the back of the card (if you are unsure, this is the
last 3 digits of the number on the reverse of the card, immediately
below the magnetic strip).
- That you have entered the exact name and billing address
that your credit card company / bank has on file for you. Our payment
processors check the details you submit against the credit card company
/ bank's records and if the details do not match the transaction will
be declined.
- That you have not used any symbols in your address (for
example & or #). For some reason these often cause transactions to
be declined even though all the other details are fine. Please replace
any symbols with words where possible or simply delete them from the
address details.
- That you definitely have sufficient funds available
- That your card has not expired
If none of the above apply please email us at support@watchme.com and we will investigate further.
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Q: I clicked the 'Submit Details' button twice when buying viewing time and am worried I may be double charged
A: Our payment processors have software in place to detect
and delete any duplicate transactions so you should never be
billed more than once for the same transaction. We ask that you check
your bank / credit card statement as soon as possible to confirm this
is the case.
If by any chance a duplicate transaction does appear, please notify us at support@watchme.com and we will refund you immediately.
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Q: I have been billed incorrectly
A: Please contact us at support@watchme.com
stating the email address you use to log into the site, the amount you
expected to be billed and the amount you have actually been billed. We
will then investigate and organise a refund or allocate additional
minutes as required.
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Q: I haven't been allocated the correct amount of minutes for the package I purchased
A: Please contact us at support@watchme.com
stating the email address you use to log into the site, the viewing
package purchased and the amount of minutes you were actually
allocated. We will investigate straight away and credit your account
accordingly.
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Technical questions
Q: I can't seem to get movies to play
A: To watch movies on Watchme.com you will first need to register or login
If you are already registered, please click here to login. If problems persist please consult our members' help area for additional advice.
If you are not yet a member, please click here to register - it's easy and should only take a minute or two.
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Q: Is the site compatible with Mozilla Firefox?
A: Yes it is.
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Q: Is the site compatible with Google Chrome?
A: Yes it is.
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Q: Is the site compatible with Apple Macs?
A: Unfortunately, we are aware of some pretty serious
compatibility issues with Mac browsers at the present time. We are
working as fast as we can to resolve these issues and hope to be able
to update this FAQ very soon.
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Video removal
Q: Someone has posted a video without my permission. How can I get it removed?
A: Please email us on support@watchme.com
with a link to the video in question and a brief explanation of what
the problem is, for example, if you are featured in the video but did
not give the uploader permission to share the it. We will remove the
video as soon as possible - normally within a few hours.
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Terms and Conditions
Q: What are the Terms and Conditions of use of the Watchme.com site?
A: Please click here to view our full Terms and Conditions
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Last updated 11/02/2009
